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RETURNS AND EXCHANGES

The Customer of Vittorio Virgili S.r.l. must buy products without uncertainties. That’s why if the product that we have sent to you is not what you wanted and you are not satisfied with it, if the size is not the correct one, if the item that you received is not what you expected, you just have to request a return. The conditions (D.L. 206/2005 of the Italian Law) in which this can happen are:

- the return or exchange must be done within 15 days from the date of the order;

- the item must be intact and not used;

- the item returned is in the original packaging.

If the above- mentioned conditions are fulfilled, we can refund you the amount paid for the goods and shipping costs where applicable. To proceed to your return you have to create a return request and send it to shop@vittoriovirgili.com. We will then contact you as soon as possible to give you the instructions regarding the return of the goods. Shipping costs related to the return of the product are at the Customer’s expense.

IMPORTANT

We can't accept returns of products that do not respect the above mentioned procedure. Our policy about returns allows max 1 return request per order (in that request you can ask for more than 1 product of that order).