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Terms and Conditions

Welcome to the website (“Website”), the official online store for the Vittorio Virgili brand.

The products on sale at are sold and invoiced by Vittorio Virgili srl, with registered offices at Strada provinciale Faleriense, 3261 Sant’Elpidio a Mare (FM), company registered with the Chamber of Commerce of Fermo, under REA FM-98762 of the Business Register, Tax ID and VAT reg. no. 00757210448.

For any information about orders, shipping and more generally, purchasing, you can contact the customer support service of at the following addresses.

Customer support email:

Customer care phone number: (+39) 0734 859434

Monday to Friday, from 8:30 to 12:30 and 14:30 and 18:00 (Rome/Paris/Berlin time: GMT +1)


Art. 1 – Acceptance of general conditions of sale and conclusion of contract

The contract stipulated between Vittorio Virgili srl (hereinafter referred to as “”) and the Customer (the subject or individual making purchases from the Website, which cannot be referred to their own business, sales or professional activities) shall be considered as concluded with the acceptance, even if only in part, of the order by In case of failure to accept the order, will in any case make this known to the Customer in good time.

Making an order using any of the envisaged methods, with the order form on the Website (hereinafter referred to as the ’”Order”), the Customer hereby declares that they have read all of the instructions provided during the purchase process and to accept these general conditions in full (hereinafter the “Conditions”).

These Conditions can be printed or stored on lasting support, compliant with Art. 12 of Lgs. Decree 70/2003 and Art. 51 of Lgs. Decree 206/2005, as amended by Lgs. Decree 21/2014.

Art. 2 – Purchase Method

The products offered on sale by are solely those on the Website of at the time of the sending of the Order, as described in the relevant info sheets.

It is in any case understood that the images used on the info sheets of each product are for information purposes only and may not completely represent its characteristics, which may differ in terms of colour and size (also depending on the browser and monitor used to access the Website and view the images).

To make an Order, the Customer must complete the order form on the Website in full, and after carefully reading the Conditions of sale and the characteristics of the product/s they wish to purchase, send in the form. The Customer must also request the issue of a tax invoice, pursuant to Art. 22 D.p.R. no. 633/1972 from will confirm receipt of the order by sending an email reply to the address provided by the Customer. This confirmation message will summarise the conditions of purchase, as required in applicable laws, as well as the information entered in the Order by the Customer, so that they may check this and if necessary, communicate any corrections to data in good time.

Art. 3 – Prices and Method of payment

The prices given on the Website are inclusive of tax and VAT. Any shipping or other costs will in any case be communicated to the Customer beforehand, through the Website or these Conditions.

We accept the following methods of payment:


Customers can choose to use Paypal according to the specific methods of same

Credit card

If paying for goods by Credit Card, the transaction may take place through the secure server of the payment gateway chosen by Under no circumstances during the payment stages will be able to see information regarding the Customer’s credit card, which will be transmitted via protected connection directly to the Website of the bank managing the transaction. No computer archive belonging to will store this information and therefore, will not be held liable, in any circumstances, for any fraudulent or improper use of credit cards by third parties at the time of payment

Art. 4 – Shipping and delivery costs

The products will be delivered to the address provided by the Customer in the Order and within the time stated on the Website upon acceptance of the Order by Delivery will be charged as specified on the Website before the Order is dispatched. When active, reserves the right to accept or refuse deliveries requested outside Italy or Europe. In any case, for delivery outside Italy, shipping costs and delivery times may be subject to change.

With regard to deliveries requested for non-EU countries, any customs charges and import duties will be the responsibility of the Customer. Customers therefore are reminded to contact their customs authorities to check costs and any import limits.

The delivery times stated by are purely a guideline and a delay or the delivery of items in more than one shipment will not entitle the Customer to refuse to accept delivery or to make claims for damage or compensation.

At the time of product delivery, the Customer is obliged to check:

  • that the number of packages due for delivery corresponds to that stated on the transport document.
  • that the package is undamaged, whole and not wet or altered in any way, including the seals (adhesive tapes or metal strips).

Any damage to the packaging and/or products, or the lack of correspondence between the number of packages or indications must be reported immediately on the delivery document to be returned to the courier.

Any problems with the physical integrity, correspondence or completeness of the products received shall be reported no more than 7 days from delivery, according to the instructions in this document.

Art. 5 – Cooling off period

Pursuant to Art. 52 of Lgs. Decree 206/2005, as amended by Lgs. Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the Sales Contract for any reason, without any need to provide a reason and without penalties, within 14 (fourteen) working days from the date of receipt of the items.

To use the right to withdraw from the sales agreement as stated in Article 5.1, the Customer shall send notification to within the terms stated, to the following email

In case of withdrawal, the Customer shall return the items within 14 (fourteen) days of cancellation to the following address:

Vittorio Virgili srl Strada provinciale Faleriense, 3261 Sant’Elpidio a Mare (FM) Italia.

Returns cost 10 € in Italy, 20€ in Europe and is not allowed in USA and Russia.

Goods must be returned whole, with all parts and in the original packaging (bags and boxes), kept or tried for the time strictly necessary to check the type, size and characteristics, exercising normal care and attention. They must also be free from signs of wear or dirt, and comply with the conditions stated below:

  • the right to cancel the agreement can only be applied to the product in its entirety; it is not possible to return only parts of the product purchased (accessories, complementary parts, etc…);
  • for returns to be possible, the product must be whole and returned in its original packaging, complete in all of its parts (including packaging and any documents and accessories: labels, cards, tags, seals, etc…);
  • shipping is under the full responsibility of the Customer until the goods are received at the warehouse indicated by;
  • in case of damage to the item during transport, will inform the Customer to allow them to report this to their chosen courier to obtain a refund. The product will then be made available to the Customer, cancelling the return request at the same time;
  • will not be held responsible in any way for damage, theft, or loss during or in any case as a result of dispatch for return. will refund the Customer the whole amount already paid, no later than 14 (fourteen) days from cancellation of the agreement by returning the full sum using the same method of payment as used by the Customer, unless otherwise agreed. In any case, the Customer will not meet any costs for this refund. may suspend payment of refunds until receipt of the product returned or until the time that the Customer proves correct return shipping of the product, if before.

In any case, the Customer will not be entitled to any refund in the case that finds that:

  • the returned product and/or its accessories and/or packaging are not integral;
  • the item is without its original outer packaging and/or inner packaging;
  • the product is without all of its integrative parts and/or accessories (ad. E.g. fastenings, laces, buckles, etc.).

Should the return no longer be valid, will return the items purchased to the sender, charging shipping costs and, where previously refunded, the price of the product.

Art. 6 – Warranty

All products sold by are covered by a 24-month warranty (twenty-four months) to cover conformity defects in compliance with Article III of Lg. Decree 206/2005. To make use of assistance under warranty, the Customer must keep a copy of the invoice or receipt, together with the transport document.

The warranty for conformity defects will apply provided that the item has been used correctly, as intended and in line with the instructions for use and care inside and/or accompanying the product.

If, for any reason whatsoever, is not able to return a product under warranty to the Customer (repaired or replaced) or where the repair or replacement should involve resources disproportionate to the value of the item, may decide to reduce the price paid or to return the whole amount paid, with the termination of the sales agreement.

In cases in which the application of the warranty requires the return of the product, this must be returned by the Customer in its original packaging, complete in all parts (including packaging and any documentation and accessories).

Art. 7 – Complaints and requests for information

Any complaints or requests for information can be sent to at the following address.

Customer support email:

Telephone number:(+39) 0734 859434

Art. 8 – Privacy

The personal data collected by submitting an Order will be processed by for the sole purpose of meeting the requests of the Customer, compliant with Lgs. Decree 196/2003 and the privacy policy statement on the Website. Any further processing will be carried out solely with the express consent of the Customer.

Art. 9 – Applicable Law

The sales contract as regulated by these Conditions, and the relevant execution of same is regulated by Italian law, with the setting aside of the conflicting norms and the UN Convention on Contracts for the International Sale of Goods. Any disputes will be resolved in the Court of the municipality in which the Customer resides.

Art. 10 – Copyright

Trademarks, logos and other distinguishing marks on the Website belong to their respective owners. All use of trademarks, logos or other distinguishing features is prohibited. This includes reproduction on other websites by unauthorised third parties. The contents of this Website are protected by copyright (texts, images and graphics).

Art. 11 – Agreement

This contract supersedes all previous contracts, agreements and understandings between the parties and constitutes the full agreement between the parties with regard to the subject of the contract, together with the order, general conditions concerning the use of the Website and the conditions for the registration service. Any changes or amendments must be accepted in writing by both parties.

Art. 12 – Communication

All communication between parties shall be made in writing and sent to the address of the other party named in the contract and order. Communications sent to the email address of the other party, indicated on the Website and order will be considered as made in writing.

Communications concerning the validity or existence of this agreement shall be exclusively delivered by hand or sent by registered mail with return receipt.

Art. 13 – Language

The sales contract is drawn up in two versions: Italian and English. In case of discrepancies in the translation, the Italian version shall prevail.